Page 7 - Casino City's iGaming Pocket Directory - 2013 Edition
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coming, and were able to create products, services and experiences that the buying
public wanted.
The same held true in the online gaming space. Conventional wisdom held that the
big brick-and-mortar brands of the betting world would dominate the online gaming
world. And while they’ve certainly had some success in online gaming, they’re not at
the top of the heap. The reigning -- and undisputed -- champion is bet365.
bet365 -- which offers online sports betting, casino, poker, bingo, games and
financials, -- rose to prominence the same way other top Internet companies like
Amazon and Netflix did. They embraced innovation, provided a superior customer
experience, and adopted a multi-channel approach to marketing. And they did it
better and faster than everyone else.
THE PLAYER EXPERIENCE
So what exactly did bet365 do to attract more than 9 million customers worldwide?
Let’s start with the best odds. bet365 earned a reputation in the market for having
the best prices and widest variety of betting markets. bet365’s reputation for great
odds goes well beyond continental Europe. In Las Vegas, for example, Cantor Gaming
compares its odds to bet365’s prices in its interactive sports betting product in Las
Vegas* sportsbooks in an effort to show how good their prices are. When Cantor’s
product debuted, bet365 was the only online sportsbook whose prices were listed in
the odds comparison feature.
*Please note bet365 do not accept US customers.
bet365 has also earned the trust of the market. It accepts more than a dozen
different payment options for players. Money flows in and out of the bet365 system
smoothly. They pay players quickly and efficiently, and they have a very trustworthy
reputation
bet365 also understands that acquiring customers is only part of the battle. They
are dedicated to making customers feel valued and are therefore expert in retaining
them. They are constantly looking for new and interesting ways to keep customers
playing with bet365. Whether it’s iPad raffle drawings at the bet365 casino, a price
promise for horse racing, or a vacation bonus for bingo, or any of the other many
retention bonuses and offers, week in and week out bet365 has a myriad of offers
that keep players wanting to come back.
Finally, bet365 truly embraces innovation. bet365 was at the forefront of in-play
betting. It understood that betting did not have to stop at the beginning of the
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